McQueens | Privacy Policy and Terms and Conditions
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Privacy Policy and Terms and Conditions
McQueens are committed to ensuring that your privacy is protected. We treat it with the highest standards of security and confidentiality and our policy is not to disclose customer information to any third parties for their own marketing purposes. This privacy information has been prepared in accordance with the Data Protection Act (1998) and the General Data Protection Regulation (GDPR, 2018).
Who we are?
 
Any information you share with McQueens is controlled by us McQueens Flowers Ltd, 229 Cambridge Heath Road, London E2 OEL.
What information we collect and hold about you?
 
When you place an order, register for an account, sign up for our electronic communications (such as our e-mail newsletters) we collect information about you. This generally includes your name, postal address, delivery addresses, e-mail address, telephone number and payment details. When you enter competitions this data is also stored and entrants are automatically subscribed to McQueens newsletter.
How do we use the information about you?
 
The information you share with us is constituted on the relevant lawful grounds (as defined by the General Data Protection Regulation). The information you share in the process of placing an order allows us to process and fulfil your orders, to update you on the progress of your orders and assist with future customer service enquiries.

If you have signed up to receive our emails we’ll use your information to send out newsletters and special offers by email only.
Communicating with you
 
We will keep you up to date with our latest news, product information, offers and occasional related helpful guides and articles. We’ll do this by e-mail. Our newsletters are only sent out to newsletter subscribers.

If you’d like to stop receiving information from us, call us on 0207 251 5505, email us at duncan@mcqueens.co.uk or unsubscribe from our marketing emails by clicking the unsubscribe link within any email received.
Access to personal data
 
You are entitled to view, amend or delete the personal information that we hold. Email your request to us at duncan@mcqueens.co.uk, call us on 0207 251 5505.
Changes to this Privacy Information
 
We’ll amend this privacy information from time to time to ensure it remains up to date, reflecting the way we hold and use your personal data and any new laws.

This Privacy Information was updated 24 May 2018.
Terms and Conditions
 
Welcome to McQueens website and our applications (each our “Service”). This page (together with the documents referred to on it) tells you the terms and conditions on which our business supply any of their flowers listed on our site to you. Please read these terms and conditions carefully before ordering any flowers from our site. By accessing our site and placing an order you agreed to be bound by these terms and conditions and our terms of use policy.

If you have any questions relating to these terms and conditions please contact sales@mcqueens.co.uk before you place an order. If you do not accept these terms and conditions in full please do not use our Service.
INFORMATION ABOUT US
 
Mcqueens.co.uk is a website operated by McQueens Flowers Ltd (“we” or “us” or “McQueens”), incorporated and registered in the England and Wales, whose registered office is at Registered Office 1 Maddox Street, London, W1S 2PZ, United Kingdom. Our Company registration number is 10913066. Our VAT number is 281513709.
PURPOSE
 
The purpose is to bring you elegant and luxurious gifts via an excellent service.
SERVICE AVAILABILITY
 
McQueens offers an ordering and delivery service from our own Florist in London. We do not accept orders from individuals to a post code in which we cannot deliver to. Operating hours will vary depending on local trading conditions. Please click on the relevant link to view the menus on our Service, and then click on your chosen menu which will provide you with the option to submit your order.
ORDERS
 
When you place an order through our Service, an email thanking you for your order and confirming your order has been received and accepted us (the “Confirmation Email”) will be sent to you by us. The contract for the supply of any order through us will be between you and us and will only be formed when you have been sent the Confirmation Email by us. Please ensure that you have given us a correct email address as this is how we will communicate with you about your Order. Please also ensure that you provide an accurate address and telephone number to ensure that your orders arrive to the correct location. If you do not open the door or respond to telephonic correspondence within 10 minutes of our delivery drivers physically reaching your address, we reserve the right to leave the premises, and you will be charged for the delivery. McQueens seeks to provide a quality service and will be the first contact in event in there is a problem with your delivery either in regards to quality and/or substance. We do monitor our deliveries very closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. Please let us know if you have any comments relating to our deliverys or in respect of the orders made by emailing or calling us.
FLOWERS
 
All orders are subject to availability. We may offer an alternative for any order it cannot provide you with. Please call us prior to ordering if you have an allergy. We cannot guarantee that any of the deliveries by us are free of allergens
AVAILABILITY AND DELIVERY
 
Our aim is to provide the best delivery service possible. Unfortunately, things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. We will do our best to ensure that your order is delivered by the time specified in the email and web page. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by us at that time.
CANCELLATION
 
You have the right to cancel an order within a reasonable time and before the order becomes a Started Order. We classify a bad order as any order which is cancelled after an order has started to be made up – preparing the order (a “Started Order”). Customers can cancel an order by contacting us. We may cancel any order and will tell you once we cancel an order. You will not be charged for any orders cancelled in accordance with this clause. Any payment made prior to an order being cancelled by us will usually be reimbursed using the same method you used to pay for your order. Any order cancelled after it becomes a Started Order will be charged to you. McQueens alone will determine whether an order is a Started Order or not.
PRICE AND PAYMENT
 
The price of any order will be listed on our Service. Prices include VAT. Prices will vary between menus. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Despite our best efforts, some of the services listed on our Service may be incorrectly priced. We will normally verify prices as part of the order process. Payment for all services can be made by credit or debit card through our Service. Once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to McQueens. We are authorised by any third parties to accept payment on their behalf and payment of the price of any service or product to us will discharge your obligations to pay such price to a third party. When we make a delivery, we may at our sole discretion charge you a payment processing fee which will be notified to you before you complete your order.
REFUNDS
 
Should you cancel your order before a Started Order, we will refund your order. If you are unhappy with your order upon reception we will over to replace or refund your order, however, we do ask that you let us know with an hour of receiving the order. Given we cannot control the environment where any perishable orders may be placed once delivered, therefore beyond this timescale, we cannot give a refund. Where there is a query regarding a refund McQueens will seek to review each situation and try and find an amicable solution. However, our decision on such matters will be final.
OUR LIABILITY
 
To the extent permitted by law, McQueens provides our Service and content on an “as-is” and “as-available” basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. Subject as provided below, neither McQueens nor any Partner shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that McQueens or our Partners are found to be liable to you our total aggregate liability is limited to the purchase price of the order, you have paid for in your order. This does not include or limit in any way McQueens or any Partner’s liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
EVENTS OUTSIDE OUR CONTROL
 
No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in clause 11 shall excuse the Customer from any payment obligations under this Agreement.
WAIVER
 
Neither you, McQueens nor our Partners’ shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.
SEVERABILITY
 
If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced
ENTIRE AGREEMENT
 
These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
 
McQueens may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you
LAW AND JURISDICTION
 
The English courts will have jurisdiction over any claim arising from, or related to, any use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.