Job Title: New Business Sales Executive
Department: Customer Needs
Reports to: Business & Partnership Manager
Location: Bethnal Green, London

Company

Established in London in 1991, McQueens is the largest luxury flower business in the UK. With headquarters in London and operations in New York and Korea, McQueens is ambitiously international, with plans to expand into other countries in Asia, The Americas and Europe.

McQueens provides a broad range of services comprising weekly flowers for hotels, restaurants and businesses; events at any scale; retail and online shops; and, floristry experiences for some of the most discerning clients and partners around the world.

As well as providing an outstanding floral service, the McQueens Flower School has become one of the most respected and attended flower schools in the world – attracting students from all over the world.

Over almost 30 years, McQueens has established a reputation of being one of the world’s most visionary and creative design brands – followed by more than 190,000 on Instagram!

Role:

The job-holder will be responsible for driving direct and indirect B2B sales across one or more of the company’s sales channels. Supporting and reporting into the Business and Partnership Manager, your primary responsibility is to identify and secure commercially attractive recurring revenues through long-term relationships with relevant partners, customers and introducers by building a pipeline of opportunities from scratch and converting them into profitable customers. Once each account is established, you will continue to manage and develop them from a strategic perspective, but day to day responsibility for individual projects and jobs will be taken by the nominated customer project specialist or customer relationship manager.

To be successful in this role, you will need to demonstrate drive and initiative, a relentless focus on results, an ability to prioritise workload and tasks, commercial acumen, discipline, superb written and oral communication skills, and organisational skills.

Duties:

- Building a strong understanding of the business in order to identify new opportunities to grow revenues and margins
- Achieve or exceed sales targets
- Organising weekly calls / face to face meetings with prospective and existing clients
- Developing a deep understanding of the market and competitors’ offering
- Developing existing client database to facilitate lead generation
- Accurate and timely tracking and reporting of sales activity and results
- Comply with all company policies and procedures at all times
- This job description is intended to provide a broad outline of the main responsibilities only. It is expected that the job-holder will be flexible in developing their role by mutual agreement, and that they may be required to carry out other duties commensurate with their grading and expertise

Requirements:

- Driven and self-motivated
- Results oriented
- 1-2 years’ experience in sales or client facing role, ideally for a premium or luxury brand
- A commitment to understanding customer needs, delighting them and going the extra mile
- Highly organised with excellent attention to detail
- Highly motivated and able to work under pressure and without intervention
- Outstanding oral and written communicator in English – an articulate and confident presenter
- Computer literate

Established in London in 1991, McQueens is the largest luxury flower business in the UK. With headquarters in London and operations in New York and Korea, McQueens is ambitiously international, with plans to expand into other countries in Asia, The Americas and Europe.

McQueens provides a broad range of services comprising spectacular weekly flowers for hotels, restaurants and businesses, memorable events at any scale, and retail and online shops - serving some of the most discerning clients and partners around the world.

The Role

The job-holder will be a member of the McQueens customer team, with responsibility for managing customer’s floral design projects from beginning to end.

Whatever the size of project, you’ll take ownership of the customer and be at their side throughout – from initial enquiry to clearance afterwards, and every step between. Your job is to understand and interpret their needs and ideas and then translate them into a winning proposal by working with the rest of the team to create and deliver amazing floral designs for events and weekly flowers, and contributing to the growth of our company.

You’ll need to be a confident communicator with the skills and experience required to successfully handle enquiries, meet with customers, provide creative leadership to customers as well as give practical guidance and advice, produce beautiful costed proposals, deliver presentations, work with our creative team, plan and organise logistics, go to installations when necessary, and take ownership of the project from start to finish to deliver an outstanding result.

You’ll be predominantly based in the office but will be required to meet customers on site or in their office. As a frontline contact for our customers, this ambassador role requires you to look and act the part at all times – retaining composure and professionalism, and an ability to be diplomatic at times.

Duties

- Responsible for promptly and appropriately handling incoming customer project enquiries and requests
- Responsible for meeting with customers as required
- Responsible for fully understanding customers’ needs and ideas
- Responsible for working with our creative team to develop and refine the brief and design for each project
- Responsible for producing beautiful, on-brand presentations and costed proposals
- Responsible for collaborating with colleagues in other teams to plan, deliver and install amazing floral designs
- Responsible for communicating with relevant colleagues to ensure that delivery times and deadlines are met
- Responsible for finding thoughtful and creative solutions to problems as they occur
- Contribute to the achievement of high levels of customer satisfaction
- Contribute to growing revenues and increasing company profitability
- Responsible for maintaining accurate and complete customer records
- Comply with all company policies and procedures at all times
- Maintain the confidentiality of all types of information relating to employees, customers, etc
- This job description is intended to provide a broad outline of the main responsibilities only. It is expected that the job-holder will be flexible in developing their role by mutual agreement, and that they may be required to carry out other duties commensurate with their grading and expertise

Key Responsibilties

- Working with colleagues to develop solutions for our customers
- Preparation of presentations and costed proposals
- Maintenance of accurate customer records
- Handling of enquiries and requests
- Company ambassador – working with customers on and offsite

Requirements

- Highly organised with excellent attention to detail
- Excellent presentation skills
- Experienced florist or an excellent understanding of floral design
- Excellent oral and written communicator
- Numerate and commercially astute
- Evening and weekend working required from time to time

We’re ambitiously creating an exciting future built on an enviable and outstanding past. We love what we do, and every single member of our team translates that passion into outstanding floral designs and memorable customer service. We work hard, we care about the detail, we go the extra mile. We are McQueens Flowers, and if you’re talented and share our passion, we’d love to hear from you.